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  • Home
  • PRODUCTS
      • Ceramic Installation Systems
          • Ceramic Tile Adhesives
              • VOC Free Latex Adhesives
                • 200 Multipurpose Adhesive
                • 210 Contract Grade Adhesive
                • 90 Duoflex Premium Adhesive
            • Close
          • Grouts
              • Cementitious Grouts
                • 1600 Ultra Performance Grout
                • 500 P.M. Unsanded Grout
                • 600 P.M. Sanded Grout
              • Epoxy Grout
                • 100 Flex Epoxy Grout
              • Grout Accessories
                • 6000 Grout Optimizer
                • Flextile Ultra-Performance Caulk
                • Grout Refinisher
              • Ready To Use Grout
                • ColourMax Plus Urethane Grout
            • Close
          • Mortars and Additives
              • Fast Set Mortars
                • 58 P.M. Fast-Set Mortar
                • 58XT Two-Part Fast-Set
                • 62 Full Coverage Fast Set
              • Large and Heavy Tile Mortar
                • 55LHT Large Heavy Tile Mortar
                • 56SR Premium Sag-Resistant Mortar
                • 61 P.M. Full Coverage Mortar
                • 62 Full Coverage Fast Set
                • 66 Flexlite Lightweight Mortar
              • Mortar Additives
                • 43 Acrylic Latex Additive
                • 44 High Solids Latex Additive
              • Thin-Set Mortars
                • 100 Flex Epoxy Mortar
                • 50 Professional-Grade Mortar
                • 51 Premium Floor and Wall
                • 51/44 System – Premium, Flexible Latex Tile Mortar
                • 5100 Porcelain Bond Mortar
                • 52 Premium-Grade Polymer-Modified Mortar
                • 53 Floor Mix Mortar
                • 5400 MaxiFlex Superior-Grade Polymer-Modified Mortar
                • 60 Polymer-Modified Thin-Set Mortar
            • Close
          • Surface Preparation
              • Crack Isolation and Sound Control
                • 1000 Flexilastic Crack Isolation
                • 2000SC Flexilastic Sound Control
                • 4000 Flexilastic Primer
                • 4001 Flexilastic Primer
              • Mortar Beds and Patching
                • 57 Scratch Coat
                • Dry Pack Mortar Mix
                • Fast Set Screed Concentrate
                • Flextile Patch™
              • Self-Leveling and Primers
                • 4040 Concrete Primer SL
                • 59 Flex-Flo
                • 5900 Flex-Flo Plus
                • Flexsil 4050 Primer
              • Uncoupling Membrane
                • FlexMat Uncoupling Membrane
              • Waterproof Membranes
                • WP-900 Waterproof Membrane
                • WP-980 Waterproof Membrane
                • WP900 / WP980 Flextile Waterproofing Anti-Fracture Fabric
            • Close
        • Close
    • Close
  • THE ENVIRONMENT
  • TECHNICAL RESOURCES
    • Product Data Sheets
    • Safety Data Sheet (SDS)
    • Independent Test Data
    • Installation Bulletins
    • Installation Specifications
    • Grout Calculator
    • Available Grout Colours
    • Close
  • CONTACT US
  • ABOUT US
    • Company Profile
    • News
    • Completed Projects
    • Awards
    • Close

Refund and Returns Policy

HomeRefund and Returns Policy

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

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